Terms of Use
Version standard-2026-09-29
1surface is currently pre-release and is not yet publicly available. These terms cover use of this website now. The product terms for the desktop software and associated cloud features apply once you are granted access. Read them before using the product.
Who we are
1SURFACE LTD, registered in Scotland with company number SC898747, has its registered office at Unit 33, Morris Park, 37 Rosyth Road, Glasgow, United Kingdom, G5 0YD. Contact contact@1surface.com about these terms or the service.
Accounts and access
Provide accurate account information, keep your sign-in credentials secure and use only accounts you are authorised to use. Tell us promptly if you believe your account has been compromised. If you use 1surface for an organisation, you must have authority to act for it.
Access to account-based and cloud features depends on account approval and the permissions available to your account. Creating an account or requesting access does not guarantee approval. You can contact us to ask for an access decision to be reconsidered.
Software licence
While you comply with these terms, we grant you a limited, non-exclusive licence to install and use the 1surface software on devices you own or control for your personal or internal business music work. We retain rights in the software and branding. You may not resell, sublicense or redistribute the software without permission, except where applicable law or an included open-source licence permits it.
Open-source components remain subject to their own licences. These terms do not restrict rights those licences or applicable law give you, including any permitted interoperability work.
Acceptable use
Do not use 1surface unlawfully, infringe other people’s intellectual-property or privacy rights, upload malicious code, interfere with the service, access another person’s account without permission, or bypass access controls or usage limits. Only provide content and instructions you have the right to use and have processed by the service.
Your music and AI results
You retain your rights in the music, projects and other content you bring to 1surface. You permit us and the service providers involved to process that content as needed to provide the features you request, as explained in the Privacy Policy. These terms do not give us ownership of your music.
AI responses may be inaccurate, incomplete or similar to responses supplied to others. We do not promise that output is unique, eligible for copyright protection or free of third-party rights. Review results and obtain any permissions needed before publishing or otherwise relying on them.
Automation and Ableton Live
1surface can read information from and make changes in Ableton Live in response to your instructions. An instruction can lead to multiple actions without a separate confirmation for every action. Check the request, keep suitable backups and review the resulting project state.
An interrupted, cancelled or failed request may already have changed your project. Stopping a request does not necessarily undo completed actions, and some actions may not be reversible. We cannot promise that the app’s response always establishes the final state of Live.
You need your own compatible, properly licensed copy of Ableton Live and any relevant plug-ins or content. 1surface is an independent product and is not made, sponsored or endorsed by Ableton. Ableton and Ableton Live are trademarks of their respective owner. Integration behaviour can change with Live, operating-system or plug-in updates.
Free Library and Standard
Free includes your local Library and playback of existing previews, including while logged out. 1surface Standard is one monthly subscription for automated preview generation using your installed Ableton Live. Standard does not include AI services, human services, music content, cloud storage or mobile access. There is no trial, annual plan, preview quota, usage allowance, wallet or top-up.
Price and automatic renewal
The monthly prices are £7.99 GBP, €7.99 EUR and US$7.99 USD, including applicable tax. Stripe may offer a different local currency using Adaptive Pricing. Its disclosed conversion charge is included in the quote shown before you subscribe; 1surface adds no separate surcharge. The currency, total and monthly renewal terms are shown in Checkout before you agree to pay.
Your subscription renews automatically each month until cancelled. Standard becomes available after payment is verified. A failed renewal does not take away time already paid for, but does not create an unpaid grace period. We do not turn Free into Standard without your agreement.
1SURFACE LTD supplies and supports the software. Stripe Managed Payments, provided under the applicable agreement by Sold through Link, LLC, acts as merchant of record for the transaction, facilitates payment on our behalf and handles transaction support and relevant indirect taxes within its coverage. This does not replace our responsibility to supply and support 1surface. The applicable Link terms and provider disclosures are presented by Stripe.
Cancellation and access
Use Plan & billing → Manage in Stripe to stop your next renewal, or contact contact@1surface.com. Ordinary cancellation retains Standard until the end of your verified paid period and does not automatically produce a prorated refund. Uninstalling or signing out does not cancel a subscription. Account deletion stops new paid work and starts cancellation of future charges; withdrawing deletion does not restart renewal.
Where immediate supply requires your express request or consent, the applicable checkout must obtain it and explain its effect on statutory cancellation rights before supply begins. Nothing here treats use of the paid feature as a waiver of the voluntary guarantee below or of mandatory legal remedies.
Refunds and payment disputes
You can request a full refund within 14 calendar days of your first successful Standard payment, even if you have used the paid features. For an accidental renewal, contact us within seven calendar days of the latest renewal charge. No usage investigation is required.
We use the time we receive your request, not the time we process it. The whole final calendar day is included; where your local date gives you more time than UTC, we honour the later deadline. Cancelling and subscribing again does not restart the first-purchase guarantee.
We correct duplicate and incorrect charges without affecting separately valid payments. Outside these windows, we review genuine service problems individually, including failure to supply the paid feature. Simply not using the app does not automatically qualify for a refund.
Contact contact@1surface.com with your account email, the payment reference if available and the reason for your request. Do not send card credentials, bank details or music projects. Stripe also provides transaction support through Link support.
An approved full refund returns your full charged amount to the original payment method through Stripe. We do not deduct our processing costs. For converted payments, Stripe uses the original payment’s conversion rather than a new exchange rate set by 1surface. Your bank’s separate charges or conversion are outside our control.
Accepting a full-refund request for your current paid period stops future renewal. While the refund is pending, otherwise valid Standard access continues until the refund succeeds or that paid period expires. A successful full refund, including cumulative partial refunds, ends only the access funded by that payment. A partial refund retains the remaining paid period. A failed or cancelled refund does not itself remove paid access or restart renewal.
A dispute can suspend access funded by the disputed payment and stop renewal. Resolution restores only an otherwise valid, unrefunded paid period; it does not automatically restart recurring billing. Historical refunds and disputes do not remove separately valid later payments.
Your local Library, projects, artwork and existing preview playback remain available after cancellation, refunds or loss of Standard. Account deletion does not create an additional refund entitlement.
These voluntary policies do not limit your statutory cancellation or refund rights, remedies for faulty or misdescribed digital content or services, or any additional rights provided by the payment provider. Stripe’s applicable refund policy also applies.
Reporting a problem
When you choose Send in the app’s Report a problem form, your description and available basic technical details are sent privately to 1surface through Sentry to investigate problems and improve the software. These details include app version, operating system, processor architecture and the status of Library, scanning, previews and playback. Manual reports work independently of automatic analytics and error-reporting preferences; sending one does not change those preferences. Account identity, projects, audio, file paths and logs are not automatically attached. See the Privacy Policy for how report information is handled.
Third-party services
Cloud AI and account features depend on third-party hosting, authentication and model services. They may be unavailable or change independently of 1surface. Third-party software, sign-in services and content can have their own terms. Our use of service providers does not remove any responsibility we owe you under applicable law.
Availability, updates and ending use
1surface is developing and may contain errors. We do not promise uninterrupted availability, compatibility with every setup or that every request will succeed. We may make reasonable changes for security, legal compliance, compatibility or service improvements, and will give reasonable notice of changes that materially reduce a service you have agreed to receive, where practicable.
We may restrict or suspend access where reasonably necessary to investigate a serious breach, prevent harm, protect the service or comply with law. Where appropriate, we will explain the reason and allow you to respond or remedy the problem. We may end access for a serious or repeated breach, or if the service is discontinued, with reasonable notice where practicable. Any applicable rights relating to a paid service remain.
You may stop using the app at any time. Account deletion is available in the app or through contact@1surface.com and is subject to the recovery period explained in the Privacy Policy. Uninstalling the app or signing out does not itself delete your account or information held by service providers.
Care, warranties and liability
We will provide the service with reasonable care and skill. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or removes rights or remedies that cannot lawfully be excluded. Consumers retain their statutory rights concerning digital content and services.
We are responsible for loss or damage that is a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We are not responsible for losses that were not reasonably foreseeable when the contract was made. If you use 1surface for business purposes, we are not responsible for indirect or consequential business losses, subject to the protections above. The AI and automation limitations described here do not excuse a breach of our legal duties.
Governing law and disputes
These terms are governed by Scots law. You and we may bring proceedings in the Scottish courts. If you are a consumer, this does not remove mandatory protections under the law of the country where you live or your right to use courts available to you under that law. Contact contact@1surface.com first if you want to raise a concern; this does not prevent you from using other legal remedies.
Changes to these terms
The current version is published at 1surface.com/terms and linked from the app. We may revise it for legal, security or product changes. We will communicate material changes before they take effect where practicable, and seek agreement where required. If you do not wish to accept a change, you can stop using the service and contact us about any affected paid access. Changes do not remove rights already accrued.